Optimale customer experience in non-lineaire klantjourneys
11:20
30 minuten
Presentation
Stage 3
A linear customer journey is less and less common. Systems need to be adjusted in order to deliver relevant, personalized content at every touch point. Rick will discuss the steps that are necessary to make your content and your delivery infrastructure ready for this.
Koop tickets
Rik Rentrop
Rik Rentrop serves as Director of Partners & Alliances at Censhare, where he plays a pivotal role in developing and executing strategic initiatives that drive innovation and business growth. Currently, he is leading efforts to advance omnichannel marketing strategies aimed at enhancing customer engagement and reinforcing brand loyalty. With a strong strategic focus, Rik is instrumental in aligning messaging and optimizing customer experiences across diverse channels to support Censhare’s mission of delivering cohesive and impactful communication.
Tia Karic
Tia Karic works on Business Development at Censhare for the Benelux region, where she helps organizations streamline product content, data, and digital asset management.
With a background in tech sales and account management across the Benelux, she specializes in connecting business needs with scalable digital solutions. Tia holds a degree in Business Management with a focus on supply chain and data analytics.